Returns & Exchanges
At I Love Ugly, we are committed to ensuring you are completely satisfied with your purchase. If a garment doesn't fit or meet your expectations, we offer a 30-day return window for an exchange, store credit, or a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Ensure the items are in their original condition, unworn, and with all tags attached before securely packing them in the original shipping bag.
Ship the Items
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized courier location.
Processing & Refund
Once our warehouse team receives and inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing